Returns & Restocking

Returns & Restocking Policy

At Blackline Trade, we stand behind the quality of every SKU in our catalog. Our returns policy is designed to protect your trade account investment while maintaining the wholesale economics that make our net-30 contract pricing possible.

Return Eligibility

We accept returns within 30 days of delivery for the following conditions:

• Defective goods: Products that fail to meet published specifications or arrive damaged
• Incorrect shipment: Wrong SKU codes or quantities dispatched against your order
• Non-defective returns: Unopened, resaleable inventory may be returned subject to restocking fees (see below)

Returns must include original SKU codes, order numbers, and delivery documentation. Partial returns are accepted only when minimum order quantities can be maintained on remaining stock.

Restocking Fees

Non-defective returns are subject to a 15% restocking fee to cover handling, inspection, and reintegration into wholesale inventory. This fee does not apply to:

• Defective or damaged goods verified by our trade support team
• Incorrect orders shipped in error
• Returns initiated within 7 days of delivery

Restocking fees are deducted from your account credit or refund. All returns must be in original, resaleable condition with packaging intact.

How to Initiate a Return

Contact our Trade Support Team to begin the return process. You will need:

1. Your trade account number
2. Original order number
3. SKU codes for all items being returned
4. Delivery date and condition notes (damage, defect, or reason for return)
5. Photos of defective or damaged goods (required for damage claims)

Our team will verify eligibility and issue a return authorization (RMA) number. All returns must be shipped prepaid to our warehouse with the RMA number clearly marked on the package.

Refunds and Account Credits

Approved returns are credited to your trade account within 5 business days of receipt and inspection. Credits are applied against future orders under your net-30 contract terms. Refunds to external payment methods require written approval from your account manager and may take 10–15 business days.

Restocking fees, return shipping costs, and any inspection charges are deducted from the credit amount.

Exclusions

The following items cannot be returned:

• Custom or special-order SKUs
• Opened or partially used consumables (cable ties, strapping, pallet wrap, fasteners)
• Items returned more than 30 days after delivery
• Goods damaged by improper storage or handling after delivery
• Items without original SKU codes or order documentation

Defective Goods Claims

If you receive defective or damaged goods, do not discard or resell the inventory. Contact Trade Support immediately with photos and your SKU codes. We will arrange replacement shipment at no cost and issue a prepaid return label for the defective stock.

Defective goods claims must be reported within 7 days of delivery to qualify for full replacement without restocking fees.

Minimum Order Quantities on Returns

Because our wholesale model enforces minimum order quantities per SKU, returned items must meet the same MOQ thresholds to be reintegrated into inventory. Partial returns below MOQ may be rejected or held for consolidation with future stock movements. Your account manager will advise on MOQ compliance before processing.

Questions About Your Return?

Our trade support team is available to answer questions about returns, restocking fees, and account credits. Request a quote or contact support with your order details and SKU codes, and we'll guide you through the process.

Trade accounts receive priority support and transparent communication throughout the return cycle—because your wholesale relationship matters.